Privacy Policy
Effective Date: 12/1/2024
Last Updated: 3/15/2026
FaceMe Live, “we,” “us,” and “our,” respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use the FaceMe Live website, mobile application, and related services.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
When you create an account, apply for verification, contact support, subscribe to updates, or otherwise interact with our platform, we may collect:
- Name
- Email address
- Phone number
- Username or profile information
- Profile photo, biography, and social media links
- Billing and payout information
- Identity verification information
- Messages or support requests
Any other information you choose to provide
B. Information Collected Automatically
When you use FaceMe Live, we may automatically collect:
- IP address
- Device type and operating system
- Browser type
- App version
- Usage activity and session data
- Pages viewed and features used
- Referral URLs
- Approximate location based on IP address
- Crash logs and performance diagnostics
C. Payment and Financial Information
If you make purchases, receive payouts, or connect financial tools, we may collect or receive limited payment related information through our third party payment processors and financial partners. We typically do not store full payment card numbers on our own servers.
D. Audio, Video, and Communications Data
Because FaceMe Live is a real time communication platform, we may process information related to live calls, session activity, bookings, availability, and user interactions. If calls, chats, or support interactions are recorded, monitored, or retained for safety, compliance, dispute resolution, or quality assurance, we will disclose that where required by law.
2. How We Use Information
We may use personal information to:
- Create and manage your account
- Provide the FaceMe Live platform and its features
- Process payments, payouts, refunds, and subscriptions
- Verify identities, credentials, and eligibility
- Enable bookings, live calls, and communications
- Respond to support requests and customer service inquiries
- Improve our website, app, and user experience
- Analyze trends, performance, and product usage
- Send transactional messages, updates, and service notices
- Send marketing communications where permitted by law
- Prevent fraud, abuse, spam, and unauthorized access
- Enforce our Terms and other platform policies
- Comply with legal obligations
3. How We Share Information
We may share information with:
- Service providers that help operate our platform, including hosting, analytics, payment processing, customer support, communications, and security vendors
- Professional advisors, such as lawyers, accountants, and insurers
- Business partners involved in platform functionality or promotional collaborations
- Law enforcement, regulators, or other parties when required by law or to protect rights, safety, and property
- A buyer, investor, successor, or affiliate in connection with a merger, acquisition, financing, or sale of assets
- We do not sell personal information in the traditional sense for cash. We may, however, use advertising, analytics, and similar technologies that may be considered “sharing” under certain privacy laws.
4. Cookies and Tracking Technologies
We may use cookies, pixels, SDKs, and similar technologies to:
- Remember your preferences
- Keep you signed in
- Measure traffic and engagement
- Improve performance and functionality
- Support advertising and remarketing efforts
You can manage cookie settings through your browser or device settings. Some features may not function properly if certain technologies are disabled.
5. Your Choices and Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your data
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Opt out of certain targeted advertising or data sharing practices
To exercise these rights, contact us at support@faceme.live.
6. Account Deletion and Data Retention
You may request to close or delete your account at any time. We may retain certain information after account deletion:
- To comply with legal, tax, accounting, or regulatory obligations
- To complete transactions or resolve disputes
- To detect and prevent fraud or abuse
- To enforce agreements
- For backup, archival, and audit purposes for a limited period
We will retain information only as long as reasonably necessary for the purposes described in this Privacy Policy unless a longer retention period is required by law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you suspect unauthorized access to your account.
8. Children’s Privacy
FaceMe Live is not intended for children under 13, or under a higher minimum age where required by local law, and we do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected personal information from a child in violation of applicable law, we will take steps to delete it.
9. Third Party Services and Links
Our platform may contain links to third party websites, apps, tools, and payment services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.
10. International Users
If you use FaceMe Live outside the United States, your information may be transferred to, stored in, and processed in countries where data protection laws may differ from those in your jurisdiction. By using our services, you acknowledge those transfers, subject to applicable legal safeguards.
11. California Privacy Notice
If you are a California resident, you may have additional rights under California law, including the right to know what personal information we collect, use, disclose, or share, and the right to request deletion or correction. You may also have the right to limit certain uses of sensitive personal information, where applicable.
To submit a California privacy request, contact us at support@faceme.live.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and revise the Effective Date above. Your continued use of FaceMe Live after any update means you accept the revised policy, to the extent permitted by law.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
FaceMe Live
Triforce, LLC